All future COVID-19 related updates can be found on our new, dedicated web page. We will continue to share updates on how we are monitoring and handling the situation as it unfolds. View the latest COVID-19 updates [February 25, 2020: Update to original post shared on January 22] As COVID19 continues to make world headlines, […]
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New Year, New Decade!
Happy New Year! The beginning of a new year and a new decade gives us the chance to reflect of the biggest constant in our lives for the last ten years: change! This decade began with some significant hurdles to overcome: The Great Recession of 2009 hit the educational travel business very hard, causing the […]
ATA and Tourism Cares: Fourteen Years Restoring Treasured Places Together
This past May, six ATA and CET staff members traded their offices in downtown Washington, DC for a farm in Puerto Rico. Instead of developing travel experiences, they spent time helping redevelop a community devastated by Hurricane Maria. They were part of the 18th summit of Tourism Cares, a non-profit that unites members of the […]
Pandaw: Luxury River Cruises in Asia
Pandaw Pandaw is a Saigon-based cruise operator specializing in trips on colonial-style expedition ships throughout South and Southeast Asia. Pandaw approached us in 2016 because they were seeking a US-based call center that understood the needs of American travelers. They made it clear that they wanted a long-term partner with whom they could build a […]
The Recession Playbook for Travel Planners: What You Can Do Now
A few weeks ago, one of our partners asked us what our “Recession Playbook” looked like. It was the middle of summer: unemployment was at a 50-year low, the Fed just cut interest rates, the Euro was trading favorably, and consumer sentiment was positive. However, news of the U.S’s trade war tactics and political uncertainly […]
At Your Beck and Call
A Day in the Life of Our Reservations Team It’s 5:30 pm and John Scaggs is just getting off a call with a customer. It’s a surprisingly busy afternoon for late August, but the assistant manager of reservations is unfazed. “We get a lot of a last-minute reservations for fall trips at this time of year,” he […]
